Feedback, Suggestions and Complaints Resolution

Making a Complaint

It is our commitment to:

Allocate a senior manager as your contact point.
Ensure we fully understand your problem.
Keep you informed of our progress
Keep a record of your complaint
Rectify the problem as soon as possible.

If we are unable to resolve the issue to your satisfaction, we will provide you with contact details of the relevant external dispute resolution scheme.

Wherever possible, we would encourage you to discuss your issues with one of our customer service officers as we would like to resolve any issues as quickly as possible.

When you contact us, we might record your telephone conversation and make notes about your contact.

Any information that we record regarding your contact is subject to privacy laws.

Your Feedback

Would you like to submit this feedback anonymously?

First Name:*

Last Name:*

Phone Number:*

Type of feedback:*

Best Contact Method:*

Comments:*

Please note, all incoming email messages are monitored by our network security systems. Please note that any reply you receive from us may be sent by email. Any email may pass through non-secure channels and could therefore be viewed by an unauthorised third party. By sending us an enquiry through this page you acknowledge the risks inherent in this means of communication and authorise us to reply to your enquiry using the email address you supplied.